Date: 01/08/2024

At Ramo Coach, we are committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website **www.ramocoach.com** or engage with our services. By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

We collect various types of data to provide you with the best service possible:

  • Personal Data: When you register, subscribe, or communicate with us, we may collect personal information such as your name, email address, phone number, payment details, and health-related information to personalize fitness and nutrition programs.
  • Account Data: Information such as your username, password, preferences, and service history to manage your account and services.
  • Technical Data: This includes your IP address, browser type, device details, and website interaction data collected through cookies and similar technologies.
  • Cookies: Small data files stored on your device to enhance your website experience. Please refer to our Cookie Policy [link] for more details.

How We Use Your Data

We use the data we collect for various purposes:

  • Service Delivery: To provide fitness and nutrition plans, manage your account, and respond to your inquiries.
  • Communications: To send notifications, newsletters, updates, or promotional materials, if you have opted in.
  • Payments: To securely process payments for services and subscriptions.
  • Service Improvement: To analyze website usage, improve our services, and enhance customer experience.
  • Legal Obligations: To comply with legal requirements and respond to lawful requests.

Legal Basis for Processing

In accordance with the General Data Protection Regulation (GDPR) and other relevant laws, we rely on the following legal bases for processing personal data:

  • Consent: Where you have explicitly provided your consent (e.g., for marketing communications).
  • Contractual necessity: Where processing is necessary to fulfill a contract or take steps prior to entering a contract with you.
  • Legitimate interests: Where we have a legitimate business interest (e.g., improving our services), provided it does not override your rights.
  • Legal obligations: Where we are required to process data to comply with legal obligations.

Sharing Your Information

We respect your privacy and will only share your personal data in the following instances:

  • Service Providers: We may share your data with trusted third parties (e.g., payment processors, website hosting providers) who assist us in providing our services. These third parties are obligated to protect your data in accordance with our standards.
  • Legal Compliance: We may disclose your data to comply with legal obligations, respond to lawful requests, or protect the safety of our users and services.

International Data Transfers

We may transfer and process your personal data in countries other than your own, including outside the European Economic Area (EEA). Where data transfers occur, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission.

Children’s Privacy

Our services are not intended for individuals under the age of [13/16]. We do not knowingly collect personal information from children. If we become aware that a child under the age of [13/16] has provided us with personal data without parental consent, we will take steps to delete such information

Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. While we strive to ensure the security of your data, please be aware that no method of data transmission over the internet is 100% secure.

Your Rights

You have several rights regarding your personal data, including:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update or correct your personal data.
  • Erasure: Request deletion of your data, subject to legal obligations.
  • Restriction: Request restriction of processing where applicable.
  • Objection: Object to the processing of your data under certain circumstances.
  • Data Portability: Request your personal data in a portable format.
  • Withdrawal of Consent: Withdraw consent for data processing at any time without affecting the lawfulness of processing based on prior consent.

To exercise any of these rights, please contact us at success@ramocoach.com

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience and gather website analytics. You can manage your cookie preferences via your browser settings, although this may affect some features of our website. For more information, please review our Cookie Policy [link].

Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once personal data is no longer needed, we will securely delete or anonymize it in compliance with applicable legal obligations.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Complaints

If you believe that we have processed your data in violation of applicable laws, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. For EU residents, this will be your local Data Protection Authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with the “Effective Date” updated. We recommend reviewing this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data protection practices, please contact us at:

Email: success@ramocoach.com